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We want you to be 100% satisfied with X10! If for any reason you're not happy with us, send us an email within 90 days of purchase and we'll send you our product return address. Once we receive your unused/unopened product - along with any free gift(s) you might have received - we will promptly credit back the purchase price (not including shipping) to your Paypal™ or credit card account.

The statements and products shown on this website have not been evaluated by the US Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Those seeking treatment for a specific disease should consult a qualified physician prior to using our products.

According to the EU Consumer Rights Directive 2014, several provisions apply if you purchase from www.10formen.com

1. EU customers now have 14 calendar days from the purchase date to return items for any reason. Our existing policy is better as we provide a 90 day "no questions asked" guarantee on any X10 purchase price, so that will continue to be the case for EU customers, too. However, you will need to return the unused portion of the product you received (including any free gifts) to receive your refund and you are responsible for shipping costs in both directions.

2. If you wish to initiate a return and refund, simply use the form on the Contact Us page and indicate the necessary information: your name, order date and the details of the order you placed. We will reply within 2 working days, giving you our product return address; your refund will be initiated immediately on our receipt of your unused product.

If you have any questions about this policy, please email us using the form on the Contact Us page.Thank You!